Palatine has been a village since the 1860s, but most of its homes went up after World War II, many of them ranches, split-levels and two-stories that are now 50 to 70 years old. We are open 24/7, and every job begins with a flat-rate written estimate.
Palatine Sewer Laterals and Roots
In Palatine, the homeowner is responsible for the sewer lateral from the house to the village main, and in older neighborhoods those laterals are often clay pipe with mature trees nearby. Roots slip into the joints until the line slows down. Our Drain Cleaning clears them, and we run a Sewer Camera Inspection before and after every rodding so you can see what was there and what is left. Main-line rodding to the street at a home is guaranteed for one year.
When the camera shows a crushed or separated section, we price Sewer Repair & Replacement in writing before any digging.
Basements and Sump Pumps Around Palatine
Palatine's creeks, reservoirs and detention ponds handle a lot of stormwater, but groundwater still rises in basements every spring. Have your sump checked in January or February, before March snowmelt and rain. Pro Series pumps and battery backups go into every sump and ejector pump job we do.
Many Palatine split-levels also have a laundry or half bath on the lower level, and when the main line slows, that is where water shows up first. If you see water around a floor drain after a storm, call before it happens again; a camera look usually tells us whether the cause is groundwater, a blocked lateral or a failing check valve.
Palatine Water and Water Heaters
Palatine gets Lake Michigan water through the Northwest Water Commission, shared with Arlington Heights, Buffalo Grove and Wheeling. We repair and replace Water Heaters, mostly Bradford White in gas, electric and power-vent models, and handle the Gas Line Installation & Repair needed when a home upgrades to a larger tank or a tankless unit.
Plumbing Services in Palatine
Sewer Camera Inspection
Before you buy an older Palatine home, or after a slow drain that keeps coming back, a camera look shows exactly what the lateral is doing between the house and the village main. You see the roots, cracks and sags on screen, so any decision about the line rests on evidence.
Hydro Jetting
Rodding cuts a path through roots, but in clay laterals the root mass often grows back fast. Hydro jetting scours the full pipe wall with high-pressure water, which can buy a sound Palatine line much more time between cleanings. We only recommend it once the camera shows the pipe can handle it.
Sewer Repair & Replacement
When a section of clay pipe has crushed or separated under a mature parkway tree, rodding stops working. We locate the break with the camera, show you the depth and position, and give you a written price for the repair before anyone picks up a shovel.
Sump & Ejector Pumps
Palatine split-levels often have a laundry room or half bath right next to the sump pit, so a failed pump damages more than carpet. We install Pro Series sump and ejector pumps with battery backups, and the discharge is glued PVC with unions, so there is no clamped rubber joint waiting to drip beside the washer.
Water Heaters
We replace a lot of Palatine water heaters installed when these homes were last updated decades ago. Bradford White tanks carry the manufacturer warranty, most of them six years, and we back our labor. If your old tank vents through a power-vent fan, we match it or explain your options.
Gas Line Installation & Repair
New water heaters, tankless units, ranges and dryers sometimes need more gas than an original line can deliver. We size and run gas lines properly, test every connection for leaks and give you a flat-rate price in writing before we start the work.
Toilet Repair
A toilet that runs all night or rocks on the floor is wasting water or slowly rotting the subfloor. We replace fill valves, flappers and wax rings, reset loose bowls and tell you honestly when an older toilet is past saving and worth replacing instead.
Our Step-by-Step Process in Palatine
Palatine homeowners tend to be practical, and they want a straight answer about what is wrong and what it will cost. Our process is built around that. Whether the call is a clay lateral full of roots near the Metra station or a sump pump that quit in a split-level north of Dundee Road, the steps stay the same.
- 1
Call and Book a Window
A real person picks up, day or night, and asks a few questions about what is happening. We book a 2-hour arrival window that works for your schedule, so you are not stuck home all day. If water is running, we help you find the main shutoff while we talk.
- 2
Know Who Is Coming
We let you know when your tech is scheduled, then text you 30 minutes before he arrives. That gives you time to pull the car out of the garage if the cleanout is in there, or to clear the floor around the water heater and sump pit. Nobody has to wonder who is ringing the bell.
- 3
Written Estimate First
Your tech introduces himself, takes a look and talks you through what he finds. Then he writes a flat-rate estimate before any work begins. There is no service fee to come out and look, and you decide whether to go ahead with the price already on paper. If you want time to think it over, that is fine too.
- 4
Rod, Camera, Show You
For sewer work, we camera the line before rodding, clear it, then camera it again afterward. You see both views, so you know what was blocking the pipe and whether roots or a break are likely to bring it back. Our post How Tree Roots Damage Sewer Lines and What to Do covers what that footage can mean.
- 5
Tarps Down, Area Cleaned
Tarps go down from the entry to the work area before anything is opened up. We keep the job neat while we work, and when it is finished, we clean up so the basement or bathroom is cleaner than when we came in. Finished lower levels and carpeted floors get extra attention, and we work around your family’s routine as much as the job allows.
- 6
Email, Payment, Warranty
Your invoice and paperwork come by email, along with your warranty details, including at least a year of coverage on every repair. Paying is simple: cash, check, credit card or Zelle. We will ask for a review afterward, and we appreciate every one.
Why Choose Master Pro Plumber in Palatine
Palatine has plenty of choices for plumbing help. Homeowners keep calling us because we have worked here since 1989, we are locally owned rather than a franchise, and we write the price down before we start. No surprises at the end, and no pressure to buy what you do not need.
- We know the clay laterals and mature trees in older Palatine neighborhoods, and that the lateral is yours to maintain.
- A camera before and after every rodding, so you see the result instead of taking our word.
- Gas line upsizing and power-vent water heaters handled in-house when you change your hot-water setup.
Seniors get 10% off labor, plus discounts for police, firefighters and military. If something is not right after we leave, call us back and we will make it right.
Why We Love Working in Palatine, IL
Palatine has a little of everything: an old downtown, busy commuter neighborhoods and some of the best open land in Cook County right at its edge. Working here means seeing a lot of different homes and meeting people who have put down real roots in the village.
- Deer Grove Forest Preserve: Deer Grove was the first land acquired by the Forest Preserves of Cook County, starting with a purchase in 1916. Its trails, ravines and restored savanna on the north side of Palatine make it easy to forget how close the city is.
- Clayson House Museum: Built in 1873 for nurseryman and village board member George Clayson, the house on East Palatine Road is listed on the National Register of Historic Places. The Palatine Historical Society runs it as a museum with free admission.
- Harper College: Harper’s main campus at Algonquin and Roselle Roads serves the whole northwest suburbs. Its Foglia Foundation Health and Recreation Center is a partnership with the Palatine Park District and Northwest Community Healthcare, open to residents.
We are proud of the work we do in Palatine and of the neighbors who keep calling us back.
Common Plumbing Jobs in Palatine
- Clay sewer lateral rodding
- Sewer lateral repair
- Sump pump and battery backup
- Power-vent water heater replacement
- Gas line upsizing for tankless